Privacy Policy

We88 Malaysia (referred to as “we,” “us,” “our,” or “We88”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you use our website, mobile applications, online gaming services, slots, live games, sports options, and any related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services or provide personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide
Name, date of birth, email address, phone number, residential address, payment method details (cards, e-wallets, cryptocurrencies), and verification documents (passport, ID, selfies, bank statements, etc.) for KYC/AML compliance.

Account and Transaction Data
Username, hashed password, transaction history, account balance, gameplay activity, winnings, bonus usage, and promotional code redemptions.

Technical and Device Data
IP address, device type and model, operating system, browser version, language settings, time zone, cookies, device identifiers, and session logs.

Usage and Behavioral Data
Games you play, session duration, participation in tournaments, interactions with support, preferences, and bonus redemption patterns.

2. How We Use Your Information

Your information is used for purposes including:

• Registering and managing your account, verifying age (18+), and identity in compliance with regulations.
• Processing deposits, withdrawals, and game-related transactions.
• Delivering personalized bonuses, promotions, and tournaments.
• Preventing fraud, money laundering, underage play, and other prohibited activities.
• Promoting responsible gaming and providing self-exclusion or support options.
• Improving services, analyzing usage, and enhancing user experience.
• Communicating account updates, support responses, promotions, and important notices.
• Complying with legal obligations, licensing requirements, and regulatory requests.

3. Legal Basis for ProcessingWe process your data under one or more of the following lawful bases:

• Performance of a contract (providing gaming services).
• Compliance with legal obligations (KYC/AML, age verification, reporting).
• Legitimate interests (fraud prevention, service optimization, responsible gaming).
• Your consent (for marketing communications or optional cookies).

4. Sharing and Disclosure

We may share your information with:

• Service providers and partners (payment processors, software providers, verification services, cloud hosting).
• Regulatory authorities or law enforcement when legally required.
• Affiliates or group companies for operational purposes.
• Third parties in the event of a merger, acquisition, or asset transfer.

We do not sell your personal information for marketing purposes.

5. Data Security

We implement industry-standard measures such as SSL/TLS encryption, firewalls, access controls, and regular audits to protect your data. No method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your data only as long as necessary to fulfill purposes, comply with legal obligations, resolve disputes, and enforce agreements. After this, data is securely deleted or anonymized.

7. Your Rights

Depending on local laws, you may have rights to:

• Access or correct your personal data
• Request deletion (subject to legal obligations)
• Restrict or object to processing
• Withdraw consent where applicable
• Data portability

To exercise your rights, contact us at the details below. Verification may be required.

8. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and marketing. You can manage your preferences via our cookie banner or browser settings.

9. International Transfers

Your data may be processed in countries outside your jurisdiction with different data protection standards. We ensure safeguards, such as standard contractual clauses, are in place.

10. Children’s Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect data from minors and will delete it if discovered.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a new “Last Updated” date. Continued use of the Services constitutes acceptance of any updates.

12. Contact Us

For questions about this Privacy Policy or your data, please contact:

Email: [email protected]

We88 Malaysia is committed to handling privacy concerns promptly and transparently.